Pokku is published by Waxoo Studio. You can permanently delete your Pokku account and its cloud data at any time.
Option 1: In the app (immediate)
- Open Pokku on a phone that has Full control in your mesh.
- Go to the You tab.
- Under Account data, tap Delete account and confirm.
Your account is deleted straight away. For security, phones set to Find only or Alerts only can’t delete the account. Use a Full-control phone, or Option 2.
Option 2: By email
If you no longer have a Full-control phone or the app, email support@waxoostudio.com from the address you sign in with, using the subject “Pokku account deletion request”. We will confirm the request is from you, then delete the account within 30 days.
What gets deleted
- Your account and sign-in details, and your recovery code.
- Your phones and their status, last-known locations, missed calls and priority contacts.
- Your activity and security history, groups, settings and Pokku Drop records.
- Points earned from rewarded ads.
If you share a mesh with phones from another account, that account and its phones are kept.
What is not affected
- Backups on your PC. Photos and videos backed up with Pokku Desktop stay on your computer. To remove them, delete the backup folder you chose, and uninstall Pokku Desktop if you no longer need it.
- Subscriptions. Deleting your account doesn’t cancel a Google Play subscription. Cancel it in Google Play → Payments & subscriptions.
- Records we are required to keep by law, for as long as the law requires.